Here at The Water Shop our commitment is to customer service. Our experienced staff are available to provide any further assistance, advice or information in regard to your particular water filtration system or general enquiry.

If you are questioning which filtration method would best cater to you and your family needs, our team of professionals would be glad to tailor a solution for your home or office.


For immediate assistance please refer to the frequently asked questions below:

  • When does my filter need a service/cleaning?

    When the water flow from the system noticeably reduces, it may be due for service or simply need to be cleaned and scrubbed, such as a ceramic cartridge. We offer a complimentary Service Reminder (mail a letter), to advise you of when your system is due for maintenance.

    Rule of thumb is usually about once a year for the average family household. Please feel free to call our friendly Customer Service team if you query this further 02 9458 1111.

  • What happens if I leave the filter unused for a period of time?

    If normal use of the filter is interrupted by holidays or vacations, growth of a harmless heterotrophic bacteria may result in a ‘flat; or ‘stale’ taste for a period of time when the use of your filter resumes.*

    The solution is to flush the Filter System for several minutes after any prolonged period of inactivity.

    It is recommended to shut off the water supply to the Filter System before your departure for an extended period.

  • Can I continue to use my filter cartridge past the 12 month expiry date?

    The carbon inside most water filter cartridges is only manufactured to last 12 months. After this period the effectiveness and efficiency of your filter system will be significantly reduced.

    In addition to this, your water filter cartridge holds all the chemicals, heavy metals and bacteria etc that has been removed from your water over the last 12 months; using the cartridge past this due date can cause bacteria to re-contaminate the cartridge and therefore be reintroduced into your drinking water.

    We highly recommend replacing or maintaining your filter cartridge at the suggested time of doing so.

    If you would like to organize our field expert to install replacement cartridges in your system or perhaps would rather have the appropriate cartridges mailed to you please call our team on 02 9458 1111.

  • What Water Filtration System is best for me?

    Choosing a system that best caters to your pure water needs can be a confusing one! That’s where our professional experience and knowledge of the choices now available can be of great help. We would be happy to learn of your specific needs and tailor a solution to fill them.

    Visit us in store or call us on 02 9458 1111.

  • I can buy cheap filters and purifiers from special promotions on TV or in shopping centres. Are they different to yours?

    Yes. Even though the average customer cannot tell the difference between different ‘brands’, there can be a substantial contrast in price and quality. Remember the saying, “You get what you paid for”.

    In most, if not all cases, these cheap filters are Asian made, lacking in any certified testing or quality.

    At the Water Shop, we pride ourselves in selling certified and fully tested products that meet or surpass the AS/NZS/IS9002 and Australian Plumbing Standard MP52. In most cases our systems our built and tested here in Australia, if not produced by the Industry Leaders in the USA. In support of this, all our products are supported with a 5 Year Warranty against manufacturing workmanship defects.

  • I was told that Reverse Osmosis removes even the "good" minerals in the water.

    There is no means to selectively remove bad contaminants only from your water supply. Since health threats from the ‘bad things’ are much greater than the nutritional value of ‘good things’ in water, it is still highly recommended to filter your drinking water supply. Interestingly though, in any case, you receive 99.99% of nutrition from your food, not from your drinking water!

    If this is something to your concern, there are now steps available to which you can re-introduce healthy minerals to your water supply post to filtration.

  • We know fluoride is good for the teeth, but is it safe to drink?

    Fluoride slowly destroys the body’s self-repair and rejuvenation capabilities, depressing the immune system and subsequently causing a range of ill-health effects. Excessive exposure to fluoride is unnecessary and best avoided.

    If you would like to talk to a Customer Service representative for any further information please call 02 9458 1111.


We at The Water Shop, guarantee:

  1. That we are committed to providing you with the ultimate in water purification and after sales service.
  2. A designated Quality Service Manger to oversee the after sales maintenance program on your Water Filtration System.
  3. That, in the event of equipment failure, you will receive a call by a Water Shop service expert as soon as possible – usually within 24 hours.
  4. That, wherever possible, our products meet or surpass the AS/NZS/IS9002 and Australian Plumbing Standard MP52.


All of our water filter systems are backed by a 5 year warranty [∼1.3 MB PDF] against manufacturing workmanship defects.


Below is a summary of the main manufacturers of our water filter cartridges. However if you cannot see a particular brand/manufacturer that your looking for – do not hesitate to get in touch, chances are – we will be able to help!

Aquaspace Water Systems


Aquaspace has spent over a decade developing and testing water filtration systems for the home, the workplace and commercial applications. The result is the patented Aquaspace™ Compound is based upon information provided by the National Aeronautics and Space Administration (NASA).

Fairey Industrial Ceramics Ltd (Royal Doulton Filters)


Doulton water filters have been continually manufactured for over 150 years. The first filters were manufactured in the early 1800’s at Doulton & Co’s Lambeth works on the banks of the River Thames. At that time Cholera outbreaks were a common occurrence and Doulton water filters soon began to play a vital role in controlling this disease.

The early innovation associated with the Doulton name has continued well into the twentieth century with an increasingly sophisticated range of water filtration products being developed to meet the needs of modern water purification systems.

OmniPure Filter Company


Manufacturers of the inline water filter.

In 1970 Omnipure Filter Company revolutionized the filtration industry by making the first small, disposable, inline carbon filter. Today, you will find Omnipure filters utilized in virtually any situation where better tasting water is important.

Omnipure is committed to producing the world’s best inline water filter. To that end, they spend hundreds of thousands of dollars and hours every year on in-house testing, independent verification and quality control.

Pi-Tech America Inc


Manufacturers of Pi Water Filters.

Pi Water was developed through extensive plant research in Japan in the early 1960s. The research of Drs Yamashita and Makino also found that when trace amounts of ferric/ferrous (iron) salt were energised in the water, the energy of the water increased dramatically.

Pi Water’s life-giving energy has been shown to stimulate the self-healing properties of the cells of plants and animals alike. After over 30 years of research and hundreds of patents, this process has created what is now referred to as Pi Water, or Living Water.

Sprite Industries

Sprite Industries Logo

Sprite Industries is a 30-year-old manufacturer of Electronic water instrumentation and filtration products. In 1987, Sprite Introduced the Shower-Mite, a non-carbon shower filter. Since then, Sprite has produced more than 10 different shower filter models. Today, Sprite is the premier authority in shower filtration technology. With its many patents and proprietary filtration technologies, Sprite continues to set the pace and lead the way in shower filtration systems.

Water Controller Products Inc


Manufacturers of the Leak Controller.

Water Controller Products Inc has over 20 years of water purification history. Their most recent product series introduction, Leak Controller, is a true testament to the company’s vision. The engineers spent thousands of hours developing, designing and testing this product to meet the highest standards.